Areas of Expertise

Embedding the new Consumer Duty
Testing & Evidencing Customer Outcomes
Complaints Handling Excellence
Compliance Advisory Services (inc. Retained Services)
Embedding the Senior Managers & Certification Regime (SM&CR)
FCA Applications, Notifications & Regulatory Reporting
Governance & Risk Management

Complaints Handling (Including FOS adjudications)

FCA Applications, Notifications & Regulatory Reporting

Senior Managers Certification Regime (SM&CR)

Compliance Reviews, Best Practice & Customer Outcomes

Governance, Culture and Risk Management

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