Karen
With more than 30 years of consumer law experience and 15 years of consumer credit experience Karen is well positioned to provide practical…
Nicola
Nicola is one of the most diligent, pragmatic and outcomes focused compliance professionals around. Having worked with and for regulated consumer credit…
Karen
With more than 30 years of consumer law experience and 15 years of consumer credit experience Karen is well positioned to provide practical, solutions focused legal advice to businesses in relation to all consumer credit, advertising, data protection and regulatory matters. More specifically she has a wealth of experience liaising with regulators in relation to regulatory requirements under the Consumer Credit Act and associated regulations, and as set out in the Financial Conduct Authority’s Consumer Credit Sourcebook and Handbook more generally.
Having spent almost 5 years on Elevate Credit’s Executive Team Karen is also able to provide strategic advice on operational implementation and oversight, to support businesses
- FCA and FOS liaison
- Customer outcomes testing
- Complaints handling & DISP
- Principles for Business (PRIN) & Treating Customers Fairly (TCF)
- COVID forbearance
- Vulnerability
- Senior Managers and Certification Regime (SM&CR)
- GDPR and Data Protection
- FCA authorisations/applications
- Past business reviews
- Corperate governance
- Wind-down planning
Nicola
Nicola is one of the most diligent, pragmatic and outcomes focused compliance professionals around. Having worked with and for regulated consumer credit firms since 2014, Nicola possess an outstanding working knowledge of FCA regulatory compliance, conduct risk, financial crime, SM&CR and data protection, amongst other areas. Nicola has an abundance of experience in building and leading a compliance team in Fintech consumer credit environments as well as consulting for a range of firms, big and small including HCSTC lenders, hire purchase providers, a credit card provider, credit brokers and debt management firms.
- Customer outcomes testing
- Compliance monitoring and audits
- COVID forbearance
- Vulnerable consumers and best practice
- Senior Managers and Certification Regime (SM&CR)
- GDPR and Data Protection
- Past business reviews
- FCA authorisations, applications and reporting
- Risk management and governance
So keen is this formidable pair to continue to work together and to deliver clients with practical guidance and advice, they have formed Themis Executives Limited.
Karen was called to the Bar in 2004 and in 2009 set up her own Chambers (Themis Chambers) which she “closed” in November 2016, when she took on the role of General Counsel for a High-Cost Short Term Credit provider (Elevate Credit). Karen was also HR Director for 2 years alongside her role as General Counsel. Whilst working as a barrister Karen met Nicola Crump, a compliance consultant and they have remained great friends and colleagues ever since, working together most recently at Elevate Credit.